Universal Credit and Public Libraries in Wales: A scoping study into digital exclusion and digital by default

This paper, researched and written in collaboration with Dr Alyson Tyler, focuses on digital inclusion and public libraries in Wales, partly from the perspective of recent developments in Universal Credit. It highlights some of the findings from a recent scoping study into the impact of Universal Credit on public library services and user needs, and discusses how public libraries are adapting to personal, social and technical changes and what near-future trends might mean for public library services.