2013 Outstanding Paper. Emerald Literati Awards 2013 for: Broady-Preston, J., and Swain, W. (2012) “What business are we in? Value added services, core business and national library performance”. Performance Measurement & Metrics: The International Journal for Library and Information Service, 13 (2) pp. 107-120. DOI 10.1108/14678041211241323